Our Terms & Conditions
All bookings will be confirmed once minimum numbers are met to operate the tour. Once confirmation is received, full payment is required to confirm your tour. Tours and rates are based on a minimum of 4 passengers and subject to availability and/or flight loads at the time of booking. Children are classified as 3-12 years of age. Infants are classified as 0-2 years of age and may be carried free of charge on the lap of a parent. We observe a baggage allowance of 5kg per person. You must clearly communicate any special dietary requirements or food allergies at time of booking. King Leopold Air reserves the right to amend or cancel flight itineraries/flight routes due to weather and/or unforeseen circumstances.
Please refer to our COVID-19 Tour Credit Policy for 2020 below.
COVID-19 Tour Credit Policy for 2020
Tour Changes and Future Tour Credit
This is an unprecedented time for all and as such, we are offering our customers flexibility with postponing their travel plans.
The COVID-19 situation is evolving daily. As the country experiences heavy restrictions and travel bans, we understand and appreciate guests will need to defer existing tours booked.
King Leopold Air will not be offering refunds to our guests who have booked in 2020. All current bookings will be fully transferrable for travel up until the end of our 2022 season (31st October 2022). We will be putting all tours into credit to be rebooked and redeemed within that period. This is to protect the interests of all of our travellers so they can join us on a tour in future.
Tour Changes and Credits
This is an unprecedented time and as such we are offering our 2020 customers fully transferrable bookings for travel until 31st October 2022 with no additional prices or fees.
Future Tour Credit
- Credit is equal to 120% of the value of the 2020 booking being deferred to cover increases in tour price.
- Credit is valid for travel booked on any tour up until 31st October 2022.
- Credit will apply for multiple bookings if applicable.
- Credit it is not transferable to another person, nor is it redeemable for cash.
Important Things to Note
For any changes or to put your tour into credit, our office is open Monday to Friday 8.00am – 5.30pm AWST, Saturday & Sunday 8.00am – 4pm AWST.
King Leopold Air is doing all we can to give our customers the flexibility they need, whilst managing a very difficult and very challenging situation. We thank you for your support, patience and understanding and we look forward to welcoming you on our tours soon.